Refund policy
Withdrawal, Return and Refund Policy
This policy applies to orders placed via https://shopnamelia.com. The contractual partner is ARAUJO DIGITAL BUSINESS LLC, acting under the brand Namelia.
1.1 Personalized products
For goods that are made according to your individual selection or are clearly tailored to your personal wishes, there is no legal right of withdrawal, as far as the legal requirements are met. This includes in particular products that are made with a name specified by you, an individual color combination, font or other personal design.
Before completing the order, please carefully check in particular name, spelling, upper case, size, color and all other personalization details. The information displayed in the shopping cart and in the order overview is decisive.
The exclusion of the right of withdrawal does not affect your legal rights in the case of defective, damaged or incorrectly manufactured goods.
1.2 Non-personalized products – Right of withdrawal
In the case of non-personalized goods, consumers residing in the European Union or the European Economic Area generally have a legal right of withdrawal of 14 days. For consumers outside the EU/EEA, Namelia voluntarily grants the same 14-day return policy, unless mandatory local law provides for further rights.
Revocation policy
Right of withdrawal
You have the right to revoke this contract within 14 days without giving any reason, unless the contract exclusively concerns personalized goods.
The withdrawal period is 14 days from the day on which you or a third party other than the carrier named by you took possession of the goods. When ordering several goods delivered separately, the period begins with receipt of the last goods.
In order to exercise your right of withdrawal, you must inform us – ARAUJO DIGITAL BUSINESS LLC, 9380 SW 72nd St, Suite B 214, Miami, FL 33173, United States, e-mail: support@thenamelia.com, telephone: +1 407 986 3418 – of your decision to revoke this Agreement by means of a clear statement, for example by e-mail. You can use the model withdrawal form below; However, this is not mandatory.
To preserve the withdrawal period, it is sufficient that you send the notification about the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of withdrawal
If you effectively revoke this Agreement, we will refund all payments received from you for the revoked Goods, including the cost of the cheapest standard delivery offered by us. Additional costs incurred by choosing a standard delivery other than the cheapest will not be refunded.
The refund will be made immediately and at the latest within 14 days from the day on which your cancellation declaration has been received by us. We may refuse repayment until we have received the goods back or until you have proven that you have sent the goods – whichever is the earlier.
For the repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise. You will not be charged for the repayment.
You must send the goods immediately and in any case within 14 days from the day on which you have informed us of the withdrawal to the return address provided by our customer service. Please do not send a return without a return order to the Miami business address. The period is respected if you send the goods before the expiration of the 14-day period.
You will bear the immediate costs of the return in the case of a normal revocation. You only have to pay for a loss of value of the goods if this loss of value is due to a handling of the goods that is not necessary for checking the nature, properties and functioning.
1.3 Return process
Send an email to support@thenamelia.com with order number, name and reason for your request.
Our customer service will provide you with the appropriate return address for your order and the return instructions.
Pack the goods safely. In the case of a normal revocation, we recommend a traceable shipment.
Keep the delivery receipt until the return is fully completed.
Unannounced returns to the business address or to a return address other than the communicated one cannot be reliably assigned and delay processing.
1.4 Damaged, defective or incorrectly manufactured goods
If a product is damaged, defective, not personalized as ordered or delivered in an incorrect variant, please contact us within 7 calendar days of receipt. This request serves a quick review and does not shorten your legal warranty rights.
Please send:
the order number;
a brief description of the problem,
Recognizable photos of the entire product, defect and shipping packaging if it is damaged.
After checking, we provide a replacement free of charge in case of a confirmed error. As far as legally provided or a replacement delivery is impossible, disproportionate or failed, further rights such as reduction, withdrawal or refund remain unaffected.
1.5 Error in name, size or address
Name entered incorrectly by the customer: If the name was made exactly according to the confirmed order data, there is no entitlement to free new production or refund. As a voluntary courtesy, we can offer a discount code for a new order.
Incorrectly selected size for personalized goods: With correctly delivered personalized goods, there is no regular right of exchange. As a voluntary courtesy, we can offer a discount on a new production.
Wrong delivery address: Tell us about changes as soon as possible. A change is only possible as long as the order has not yet been shipped or handed over to the shipping service provider. After shipping, we cannot guarantee a redirection.
1.6 Cancellation before production starts
The processing of an order usually begins within 1 to 2 working days. Cancellation is only possible as long as personalization or product-specific production has not yet begun. Send a cancellation request to our customer service immediately. An automatic order confirmation does not mean that a cancellation is still possible.
1.7 No direct exchange
We do not offer a direct standard exchange. In the case of revocable, non-personalized goods, you can return the goods under the above conditions and place a new order. Legal claims for defective goods remain unaffected.
1.8 Processing time for refunds
After release, we usually process a refund within up to 5 working days. Depending on the payment provider, it may take additional time for the amount to be visible on your account.
1.9 Model withdrawal form
To: ARAUJO DIGITAL BUSINESS LLC, 9380 SW 72nd St, Suite B 214, Miami, FL 33173, United States, e-mail: support@thenamelia.com
I hereby revoke/revoke the contract concluded by me/us for the purchase of the following goods:
____________________________________________
Ordered on / received on:
____________________________________________
Name of consumer(s):
____________________________________________
Address of the consumer(s):
____________________________________________
Date:
____________________________________________
Signature (only for communication on paper):
____________________________________________